Your privacy is important to us. This Privacy Policy explains how Override Industries LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, https://override.industries (the "Site"), or engage with our services.
1. Information We Collect (Insurance Q46a)
We collect information that you voluntarily provide to us and information that is automatically collected when you use our Site.
Information You Provide:
- Contact Forms: Name, Email Address, Phone Number, and Message content.
- Offline Interaction (Events): If you attend an event organized or managed by Override Industries, we may capture your image or likeness in photographs or video for our creative portfolio, subject to venue rules and specific event waivers.
Information We Collect Automatically:
- Technical Data: IP address, browser type, operating system, and device type.
- Cookies & Analytics: We use cookies and similar tracking technologies (e.g., Vercel Analytics) to analyze Site traffic and improve user experience. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, quotes, or support requests.
- To provide, operate, and maintain our business and services.
- To send administrative information, such as updates to our policies.
- To secure our Site and prevent fraud or malicious activity.
Note: Our marketing Site (override.industries) is separate from our service delivery domain (overrideindustries.com). Any data processed during the delivery of Managed Services (via tools like NinjaOne, Passportal) is governed by the separate Master Services Agreement (MSA).
3. Information Sharing and Sale (Insurance Q46b)
We do not sell your personal information.
We will not share the personal information you provide via this Site with any third parties, except in the following limited circumstances:
- Service Providers: With trusted vendors who assist in operating our Site (e.g., Vercel for hosting, Microsoft for email), provided they agree to keep this information confidential.
- Legal Compliance: To comply with a legal obligation, court order, or government request.
- Protection: To protect the rights, property, or safety of our company, our clients, or others.
SMS/Mobile Compliance:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Secure Your Information (Insurance Q46d)
We implement reasonable technical and organizational security measures to protect the information we collect from loss, misuse, and unauthorized access. This includes data encryption in transit (SSL/TLS) and secure access controls (MFA) for our internal systems.
5. Your Data Rights & Opt-Out (Insurance Q46c)
You have the right to control your personal information.
- Opt-Out: You may choose not to use our contact form or provide us with your information.
- Access & Correction: You may contact us at support@overrideindustries.com to request access to, correct, or delete the personal information you have provided to us. We will respond to your request within a reasonable timeframe.
6. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will indicate when the policy was last revised.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: support@overrideindustries.com
- Address: 3108 Great Northern, Suite B, Springfield, IL 62711